Terms & Conditions

Effective: 1 January 2026 Last Updated: 24 March 2026

1. Acceptance of Terms

By accessing, browsing, or using the DelEzy platform ("Platform"), including the website at delezy.in, mobile applications, and all associated services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you must not access or use the Platform.

These Terms constitute a legally binding agreement between you ("User", "you", "your") and DelEzy ("Company", "we", "us", "our"). Your continued use of the Platform signifies your ongoing acceptance of these Terms and any future modifications.

2. Definitions

For the purposes of these Terms, the following definitions apply:

  • "Platform" refers to the DelEzy website, mobile applications, APIs, and all related services and tools provided by DelEzy.
  • "User" refers to any individual who accesses or uses the Platform, whether as a registered customer or a guest visitor.
  • "Vendor" refers to any individual, business, home chef, or food establishment that lists and sells products or services through the Platform.
  • "Services" refers to all services provided through the Platform, including browsing, ordering, payment processing, delivery facilitation, subscriptions, and customer support.
  • "Content" refers to all text, images, photographs, videos, reviews, ratings, descriptions, and other materials posted, uploaded, or made available on the Platform by Users, Vendors, or DelEzy.

3. Eligibility

To use the Platform, you must:

  • Be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is higher.
  • Possess a valid Indian phone number for account verification and communication purposes.
  • Have the legal capacity to enter into a binding agreement under applicable Indian law.
  • Not have been previously suspended or removed from the Platform for violation of these Terms.

By using the Platform, you represent and warrant that you meet all eligibility requirements. We reserve the right to verify your eligibility and refuse service at our discretion.

4. Account Registration

To access certain features of the Platform, you must create an account. You agree to:

4.1 Accuracy of Information

Provide accurate, current, and complete information during registration and keep your account information updated. Providing false or misleading information may result in immediate suspension or termination of your account.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password and OTP. You agree to notify us immediately at contact@delezy.in of any unauthorised use of your account. You are liable for all activities conducted through your account.

4.3 One Account Per Person

Each individual may register only one account on the Platform. Creating multiple accounts is strictly prohibited and may result in the suspension of all associated accounts. DelEzy reserves the right to merge or delete duplicate accounts.

5. Platform Services

DelEzy provides the following services through the Platform:

5.1 Marketplace

DelEzy operates as a multi-vendor marketplace that connects Users with local food Vendors. We facilitate the discovery, ordering, and delivery of food products. DelEzy acts as an intermediary and is not the seller of products listed on the Platform.

5.2 Ordering

Users may browse Vendor catalogues, add items to their cart from one or multiple Vendors, and place orders for delivery. Once an order is confirmed and payment is processed, it is forwarded to the relevant Vendor(s) for preparation.

5.3 Subscriptions

Users may set up recurring orders (daily, weekly, or custom schedules) for selected products. Subscription orders are processed and charged automatically according to the chosen schedule. Users may modify, pause, or cancel subscriptions through their account settings.

5.4 Delivery

DelEzy facilitates delivery through our logistics network. Delivery times are estimates and may vary based on vendor preparation time, distance, traffic, and weather conditions. We strive to deliver all orders within the estimated timeframe but do not guarantee specific delivery times.

6. Payment

6.1 Payment Processing

All payments on the Platform are processed through our trusted third-party payment gateway partners. We accept UPI, credit/debit cards, net banking, wallets, and other payment methods as displayed at checkout. All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

6.2 Pricing

Product prices are set by individual Vendors and may change without prior notice. Delivery charges, platform fees, and applicable taxes are clearly displayed before order confirmation. The total amount displayed at checkout is the final amount charged.

6.3 Refunds

Approved refunds are processed within 5-7 business days to the original payment method. The actual time for the refund to reflect in your account may vary depending on your bank or payment provider. Refund eligibility is determined based on the circumstances described in Section 7.

7. Cancellation & Refund Policy

7.1 Cancellation Before Preparation

If you cancel an order before the Vendor has begun preparation, you are eligible for a full refund of the order amount including delivery charges. Cancellation requests can be made through the app or by contacting customer support.

7.2 Cancellation After Preparation

If the Vendor has already started preparing your order, you may receive a partial refund at DelEzy's discretion. The refund amount will account for the Vendor's preparation costs. Delivery charges are non-refundable once the delivery partner has been assigned.

7.3 Non-Delivery Refunds

If your order is not delivered due to reasons attributable to DelEzy or the delivery partner (e.g., delivery failure, excessive delay beyond the promised window), you are eligible for a full refund. In cases where delivery was attempted but could not be completed due to incorrect address or unavailability of the recipient, a partial refund may be issued.

7.4 Quality Issues

If you receive an order that is materially different from what was described, damaged, or of unacceptable quality, please report the issue within 2 hours of delivery with supporting photographs. We will investigate and process an appropriate refund or replacement.

8. Vendor Terms

8.1 FSSAI Requirement

All Vendors listed on the Platform must possess a valid Food Safety and Standards Authority of India (FSSAI) licence or registration. Vendors must display their FSSAI licence number on their storefront and ensure it remains valid at all times. Failure to maintain valid FSSAI compliance may result in immediate suspension from the Platform.

8.2 Commission Structure

DelEzy charges a commission on each completed order as agreed upon in the Vendor onboarding agreement. The commission percentage may vary by category, volume, and promotional arrangements. Commission rates and payment schedules are detailed in the individual Vendor agreements. There are no listing fees for Vendors.

8.3 Vendor Conduct

Vendors on the Platform agree to:

  • Maintain high standards of food safety, hygiene, and quality in accordance with FSSAI guidelines.
  • Provide accurate product descriptions, ingredient lists, allergen information, and pricing.
  • Accept and fulfil orders promptly within the committed preparation time.
  • Respond to customer enquiries and complaints in a timely and professional manner.
  • Not engage in fraudulent activity, including fake reviews, misleading descriptions, or price manipulation.

9. User Conduct

As a User of the Platform, you agree not to engage in any of the following prohibited activities:

  • Using the Platform for any unlawful purpose or in violation of any applicable laws.
  • Creating fake accounts, providing false information, or impersonating others.
  • Posting false, misleading, or defamatory reviews, ratings, or content about Vendors or products.
  • Attempting to manipulate the Platform, exploit vulnerabilities, or interfere with other Users' experience.
  • Harassing, threatening, or abusing Vendors, delivery partners, or other Users.
  • Using automated tools, bots, or scripts to access the Platform or extract data.
  • Reselling or commercially redistributing products purchased through the Platform without authorisation.
  • Attempting to circumvent payment obligations, abuse refund policies, or engage in fraudulent chargebacks.

Violation of these rules may result in suspension or permanent termination of your account, forfeiture of pending refunds, and legal action where applicable.

10. Intellectual Property

All intellectual property rights in the Platform, including but not limited to the DelEzy name, logo, trademarks, trade dress, software, website design, mobile app interface, algorithms, source code, databases, and proprietary content, are owned by or licensed to DelEzy and are protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any part of the Platform or its content without our prior written consent. User-generated content (reviews, ratings, photos) remains your property, but by posting it on the Platform, you grant DelEzy a non-exclusive, royalty-free, worldwide licence to use, display, and distribute such content.

11. Limitation of Liability

DelEzy operates as an intermediary platform that connects Users with Vendors. We do not manufacture, prepare, or directly sell food products. Accordingly:

  • DelEzy is not responsible for the quality, safety, legality, or accuracy of products listed by Vendors.
  • DelEzy is not liable for any foodborne illness, allergic reaction, or health issue arising from the consumption of products ordered through the Platform.
  • To the maximum extent permitted by law, DelEzy's total liability for any claim arising from your use of the Platform shall not exceed the amount paid by you for the specific order giving rise to the claim.
  • DelEzy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

12. Indemnification

You agree to indemnify, defend, and hold harmless DelEzy, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or related to:

  • Your use or misuse of the Platform.
  • Your violation of these Terms or any applicable law.
  • Your violation of any third-party rights, including intellectual property rights.
  • Any content you submit, post, or transmit through the Platform.
  • Any dispute between you and a Vendor or delivery partner in connection with the Services.

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

13.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be conducted in Pune, Maharashtra, India. The language of arbitration shall be English. The arbitral tribunal shall consist of a sole arbitrator mutually appointed by the parties.

13.3 Informal Resolution

Before initiating formal arbitration proceedings, the parties agree to attempt to resolve any dispute informally by contacting contact@delezy.in. If the dispute is not resolved within 30 days of the initial notice, either party may proceed with arbitration.

14. Modifications to Terms

DelEzy reserves the right to update, modify, or replace these Terms at any time at our sole discretion. When we make material changes:

  • We will update the "Last Updated" date at the top of this page.
  • We will notify you via push notification in the DelEzy app and/or email to your registered address.
  • We will provide at least 15 days' notice before the changes take effect.

Your continued use of the Platform after the effective date of any modifications constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue using the Platform and close your account.

15. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the remaining provisions of these Terms, which shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

16. Entire Agreement

These Terms, together with the Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and DelEzy regarding your use of the Platform. These Terms supersede all prior agreements, representations, warranties, and understandings, whether written or oral, relating to the subject matter hereof.

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to exercise or enforce any right under these Terms shall not constitute a waiver of such right.

17. Contact Information

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please contact us:

  • Email: contact@delezy.in
  • Phone: +91 770 9393 800
  • Address: DelEzy, C 601, Marvel Zephyr, Grant Road, Kharadi, Pune, Maharashtra 411014, India